Solutions for Customer Success

Scale Client Support Without Scaling Headcount

Shared Agents let customer success teams deploy AI assistants that answer client questions 24/7—powered by your knowledge base.

Customer Success Hero

Great Service Shouldn't Mean Burnout

Repetitive Questions

Same questions asked repeatedly by different clients

Knowledge Silos

Expertise trapped in senior team members' heads

Inconsistent Quality

Support quality varies based on who's available

Linear Scaling

Scaling requires linear headcount growth

AI Agents That Know Your Product

Custom Client Agents

Build AI agents trained on your documentation, FAQs, and knowledge base. Deploy them to clients for instant, accurate answers.

Train on your docs & knowledge
Deploy to clients instantly
Customizable per client
Your branding, your voice
AI Agent Builder

24/7 Availability

Agents work around the clock across time zones. Clients get help when they need it—not when your team is online.

Always-on client support
Global time zone coverage
Instant response times
Escalation when needed
24/7 Coverage

Continuous Learning

Agents improve over time. New documentation is automatically incorporated, keeping answers current.

Auto-sync new docs
Learn from feedback
Always current answers
Question analytics
Learning Dashboard

Why CS Teams Choose Sotabox

Instant Answers

Clients get help in seconds, not hours

Consistent Quality

Every response reflects your best practices

Scale Without Hiring

One agent serves unlimited clients

How CS Teams Use Sotabox

Self-Service Portals

Let clients find answers on their own

Documentation Assistant

Help clients navigate your docs

Onboarding Support

Guide new users through setup

Tier-1 Automation

Handle common questions automatically

Partner Enablement

Extend expertise to partners

Usage Analytics

Understand what clients need most

Ready to Scale Customer Success?

See how CS teams serve more clients with less effort.